←

SHARECODE

Email

ShareCode

"An Indian software developer and business owner who is currently residing in Dream".

Contact Me 📩

Get in Touch

Have a question about our collaborative code editor? Our team typically responds within 24 hours.

✉️
🌐
📍

Location

India

⏱️

Response Time

Within 24 hours

How Can We Help?

  • ✓Account setup and login issues
  • ✓Collaborative workspace troubleshooting
  • ✓Feature requests and suggestions
  • ✓Bug reports and technical issues
  • ✓Partnership and business inquiries
  • ✓General questions about ShareCode

Helpful Resources

Before reaching out, you might find your answer here:

→ About ShareCode→ Privacy Policy→ Terms of Service→ Cookie Policy

How Can We Help You?

Our support team is experienced in solving a wide range of issues related to collaborative coding, account management, and platform features.

🔐

Account & Login

Trouble signing in, resetting your password, or updating your profile? We can help you get back into your account quickly.

👥

Workspace Issues

Problems with collaborative editing, syncing code in real time, or sharing workspace URLs? Describe the issue and we'll investigate.

💡

Feature Requests

Have an idea for a new feature or improvement? We review every suggestion and prioritize development based on community feedback.

🐛

Bug Reports

Found a bug? Include your browser, steps to reproduce, and any error messages. Screenshots help us diagnose and fix problems faster.

🤝

Partnerships

Interested in integrating ShareCode into your workflow or partnering with us? Reach out and let's discuss how we can work together.

❓

General Questions

Any other questions about ShareCode, how it works, supported languages, or our technology stack? We're happy to help.

What Happens After You Contact Us

We take every message seriously. Here is what to expect after you submit the contact form or email us directly.

1

Acknowledgment Within Minutes

Your message is saved immediately in our system. If you submitted through the contact form while logged in, your message is linked to your account for faster resolution. You will not receive an automated reply email — our team reads every message personally.

2

Review and Triage

Our team reviews incoming messages during business hours and categorizes them by type — bug reports, feature requests, account issues, or general questions. Bug reports are prioritized if they affect active users or collaborative sessions.

3

Personal Response Within 24 Hours

You will receive a personal response from a team member within 24 hours on business days. For complex technical issues, we may ask follow-up questions to reproduce and diagnose the problem accurately. For feature requests, we share where the idea sits in our development roadmap.

4

Resolution and Follow-Up

Once your issue is resolved or your question is answered, we follow up to make sure everything is working as expected. If your feature request is implemented in a future update, we will notify you when it goes live. We value every piece of feedback because it directly shapes the future of ShareCode.

About the Team Behind ShareCode

ShareCode is built and maintained by Octopus Technologies, a software company founded in India with a mission to make collaborative coding accessible to every developer in the world. Our founder, Kishan, started the project to solve a simple problem: developers needed a fast, free way to share and edit code together in real time without installing software or creating accounts.

Today, ShareCode is used by individual developers, engineering teams, bootcamp instructors, and technical recruiters across more than 30 countries. The platform handles thousands of collaborative coding sessions every month, powered by Conflict-Free Replicated Data Types (CRDTs) through the Yjs library, Firebase for authentication and persistence, and a lightweight WebSocket signaling server for real-time communication.

We believe that great tools should be free. ShareCode is supported by advertising revenue through Google AdSense, which allows us to offer the full platform — including unlimited code spaces, real-time collaboration, and multi-language support — at no cost to users. This model lets us focus on building the best possible coding experience rather than optimizing for subscriptions or paywalls.

Our development process is driven by user feedback. Every feature request submitted through this contact form is reviewed by the development team. Many of the features currently in ShareCode — including cursor awareness, code space management, and Google authentication — were originally requested by users through this page. When you reach out, you are directly influencing the future of the platform.

Tips for Getting the Best Support

The more detail you provide, the faster we can help. Here are some tips for writing an effective support message.

🌐

Include your browser and operating system

ShareCode runs entirely in the browser, so browser-specific issues are common. Let us know if you are using Chrome, Firefox, Safari, or Edge, and whether you are on Windows, macOS, or Linux. This helps us reproduce your issue quickly.

📋

Describe the steps to reproduce

If you encountered a bug, describe exactly what you did before it happened. For example: "I opened a code space, pasted 100 lines of Python, then clicked the share button, and the page froze." Step-by-step reproduction instructions are the single most helpful thing you can provide.

📸

Attach screenshots if possible

A screenshot of an error message or unexpected behavior is worth a thousand words. If you see a console error in your browser's developer tools (press F12), a screenshot of that is especially valuable for debugging.

🔗

Share the code space URL

If your issue is related to a specific code space, include the URL (for example, sharecode.in/AbCdEf). This lets us inspect the document state and diagnose synchronization or persistence issues directly.

Frequently Asked Questions

Common questions about contacting ShareCode and using our platform.

We aim to respond to all inquiries within 24 hours during business days. For urgent technical issues, we prioritize faster turnaround. You can also email us directly at sharecodelive@gmail.com for quicker communication.

No, you can submit a message through our contact form without creating an account. However, if you're logged in, we can link your inquiry to your account for faster resolution, especially for workspace-related issues.

Absolutely. We welcome feature requests from all users. Describe your idea in detail using the contact form above. Our development team reviews every suggestion and prioritizes features based on community demand.

Yes, ShareCode is completely free. You can create unlimited coding workspaces, invite collaborators, and use the full suite of collaborative editing features at no cost. Simply click "Create a New" to get started instantly.

Use the contact form above and include as much detail as possible — the browser you're using, steps to reproduce the issue, and any error messages you see. Screenshots are also helpful. This allows our team to diagnose and fix the problem quickly.

ShareCode is built and maintained by Octopus Technologies, an Indian software company founded by Octiva. Our platform serves developers across 30+ countries worldwide. Learn more on our About page.

Helpful Resources

Before reaching out, you might find your answer in one of these pages.

About ShareCodePrivacy PolicyTerms of ServiceCookie Policy